Waanee AI Inc., a leader in conversational AI, is pleased to announce a strategic collaboration with Infosys, a global provider of digital services and consulting. Together, they aim to streamline enterprise communication by integrating Waanee’s AI solutions with existing business systems through seamless connections.
Waanee AI’s Owlexa, an Intelligent Virtual Assistant (IVA), is at the core of this partnership. Working with Infosys, Waanee AI is integrating Owlexa with tools like Jira and ServiceNow to provide smoother operations for enterprises. These integrations aim to improve efficiency in order management and ticketing systems, making workflows more intuitive and responsive.
In addition to its IVA, Waanee AI offers practical tools to improve conversations, such as Live Agent assistance over calls and chat, post-conversation insights, voice of the customer analysis, and agent performance evaluations. The platform also includes a cloud telephony system, designed to give enterprises a comprehensive solution for enhancing communication with customers and within teams.
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With this collaboration, Infosys will help accelerate the adoption of Waanee AI’s advanced IVA and knowledge management solutions, particularly across North America. Both companies share a vision of enabling enterprises to transform their communication systems and enhance productivity through AI-driven innovation.
SOURCE: EINPresswire