ECI Software Solutions has introduced MobileTech AI Assist, an artificial intelligence-powered service tool designed to help office technology service providers boost first-time fix rates, reduce labor costs, and bridge the industry’s growing skills gap. Now available in early access, the solution is embedded directly in the MobileTech mobile app, providing technicians with real-time guidance to resolve equipment issues faster and more effectively.
Unlike traditional troubleshooting methods that rely on manual searches, documentation, or technician input, AI Assist analyzes service ticket data automatically. It then generates step-by-step workflows and tailored instructions that help technicians complete repairs on the first visit. With average first-time fix rates in the office technology sector ranging between 67% and 73%, the tool addresses one of the industry’s most persistent challenges.
“Field service technicians in office technology have long relied on manual troubleshooting, searching documentation, and knowledge sharing to resolve equipment issues,” said Laryssa Alexander, President of the Field Service Division at ECI Software Solutions. “With AI Assist for MobileTech, we’re giving technicians a practical AI solution, transforming a traditionally manual process into a smarter, faster, and more reliable experience. This launch represents a major step forward in our mission to harness modern technology to solve everyday challenges for dealers.”
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Through its early access program, participating service organizations can test the tool at no cost and influence its development. Benefits include exposure to emerging AI-driven workflows, opportunities to shape predictive alerts, and early adoption advantages to prepare for long-term shifts in field service operations.
Available to all hosted MobileTech users, AI Assist is positioned to strengthen technician efficiency, minimize downtime, and help service providers remain competitive in an evolving industry landscape.