BICS, a Proximus Global company, and NUSO, a leading U.S.-based cloud communications provider, announced an expansion of their long-standing partnership to deliver broader coverage, increased resilience, and enhanced cloud communication services for global customers.
Cloud communications have emerged as a core business operation for organizations of all sizes, allowing them to efficiently reach their customers. As per Zipdo, 65% of small and medium-sized businesses use cloud communications as their primary platform, and 82% of enterprises have adopted Cloud Communications as a Service (CCaaS). Cloud numbers enable businesses to use internet connectivity instead of physical infrastructure for voice communication, providing them with a secure, flexible, and scalable solution to deploy communications worldwide with minimal complexity.
Under the expanded bilateral agreement, NUSO will serve as a key U.S. partner for cloud number provisioning and voice termination services for BICS, strengthening flexibility and redundancy across BICS’ cloud communications portfolio. In parallel, BICS will provide NUSO with international cloud numbers, supporting the SaaS provider’s growing enterprise customer base and accelerating its global expansion.
The enhanced partnership aims to accelerate the deployment of Unified Communications as a Service (UCaaS) and CCaaS platforms globally. With easier access to global cloud numbers and the promotion of network resilience, customers will be better equipped to handle regulatory issues and function effectively in various markets.
Also Read: How CIOs Scale Intelligent Automation Across the Enterprise
Jorn Vercamert, CPO, Proximus Global said: “This partnership will further support enterprise customers to expand globally with confidence and ease, combining NUSO’s robust US sales force and strong enterprise customer base with our well-established global connectivity and regulatory expertise.”
Through the integration of their complementary strengths, the two firms hope to fuel scalable growth in key regions. BICS has the benefit of extensive experience in international markets and regulatory regimes, while NUSO has a solid foundation in North America and established enterprise connections. They will provide end-to-end cloud communication services to multinational enterprises.
Matt Siemens, CEO of NUSO, added: “This is a true partnership. As NUSO becomes BICS’ strategic partner for U.S. cloud telephony services, BICS is supporting our international expansion into new territories, including Latin America, the Middle East, and Asia. Together, we are strengthening the foundations for enterprises and global brands that rely on secure, redundant communications that can scale across borders.”
BICS and NUSO have worked together for more than five years, and the expanded agreement deepens collaboration across Infrastructure as a Service (IaaS)—enabling scalable, cloud-based network capabilities without heavy upfront investment—as well as last-mile telephony services that ensure reliable local connectivity between network backbones and end users. In addition, BICS will continue to add value through its consultancy expertise and fraud intelligence services, while supporting NUSO’s international Public Switched Telephone Network (PSTN) replacement strategy as the company expands its global footprint.