CallTower recently revealed a new feature that enables businesses to set up Operator Connect numbers right inside Microsoft Dynamics 365. That way, they can easily manage their customer communications and engagement, as well as business efficiency. Thanks to that feature, firms may direct on the PSTN calls coming from CallTower Operator Connect numbers straight to Dynamics 365, without any disruption in workstream.
Usage of CallTowers Microsoft Operator Connect service in this manner would result in quite a number of benefits. Among others, it would simplify communications architecture, lessen exposition to multiple systems and provide a better, seamless customer service experience within the Dynamics 365 environment.
“CallTower is thrilled to be among the first to offer this capability,” said William Rubio, Chief Revenue Officer at CallTower. “This isn’t just about connecting phone numbers; it’s about empowering businesses to create a unified communication strategy that drives efficiency and enhances customer interactions. We’re proud to lead the way in simplifying telephony for our customers.”
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Key Benefits of the Integration
Professional Configuration:
Organizations are able to map and sync CallTower Operator Connect numbers to Dynamics 365 workflows, which in turns makes telephony and customer service processes work hand in hand without hitches.
Enhanced Efficiency:
Once businesses eliminate the use of separate telephony platforms, they not only reduce their operating costs but also manage their communications in a single centralized way.
Improved Customer Experience:
Through using Dynamics 365, customer service representatives will be able to handle phone calls efficiently allowing them to give prompt replies, ensuring that they have a clear picture of the situation and deliver consistent services.
Streamlined Setup for Enterprise Teams
This happens by a process integration that one must create a resource account in Microsoft Teams, then set up a CallTower Operator Connect number, and finally synchronize this configuration with Dynamics 365. After this integration has been established, calls can be placed directly to service agents through the voice channel in Dynamics 365.