Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of NITRO Copilot for its Help Desk products. Using NITRO Copilot, end users can get comprehensive answers to their questions and staff can easily generate responses.
NITRO Copilot leverages the latest AI technologies along with an organization’s existing information and data to provide relevant and accurate answers to user inquiries. In addition, staff can use NITRO Copilot to craft emails and summarize documents. Data sources include:
- Policies & Procedures
- HR Documents
- Knowledge Base Articles
- Manuals & PDFs
- Historical Tickets
- Other Enterprise Data
Organizations can now use their own data to provide users with a self-serve Copilot that integrates with NITRO Help Desk.
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If users still need help after making an inquiry to NITRO Copilot, they can escalate the request to the Help Desk with just a click. The request is auto-populated based on the conversation with Copilot, saving time for the user and staff.
The entire process is automated to provide 24/7 support to users while reducing the load on support technicians and staff.
“Studies show that up to 25% of employee time is wasted searching for documents or information they need. We are proud to be able to help employees and organizations get this time back with NITRO Copilot,” said Scott Restivo, CEO.
SOURCE: PRWeb