Deloitte has introduced its Agentic AI Blueprint for telecom providers, a comprehensive framework aimed at helping organizations rapidly deploy and scale advanced AI across operations. The initiative is designed to unlock up to US$150 billion in value for the telecom industry over the next five years by transforming how companies automate processes and enhance customer experiences.
As telecom operators face mounting complexity and shrinking margins, Deloitte sees agentic AI—a class of AI systems capable of independent reasoning, action, and adaptation—as a game-changer. Unlike traditional AI solutions that often deliver isolated gains, agentic AI offers a scalable route to full automation across functions like network optimization, billing, and customer service.
“Agentic AI presents a US$150 billion opportunity for the telecom industry—and the race to capture that value has already begun,” said Baris Sarer, Telecom, Media, and Entertainment AI leader at Deloitte Consulting LLP. “To move beyond pilots and drive modernization, telcos can utilize a clear, scalable path to embed AI across their operations. Deloitte’s Agentic AI Blueprint provides organizations the tools to help build and scale agentic AI solutions quickly, and efficiently.”
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Grounded in TM Forum’s eTOM model, the Agentic AI Blueprint enables telecoms to prioritize impactful use cases and rapidly develop agentic workflows. It includes pre-built telecom-specific automation libraries, automated process design tools, and actionable playbooks for execution. It also integrates seamlessly with Deloitte’s cloud and AI partners to ensure agile and standards-based implementation.
Guy Lupo, Mission Lead for AI & Data Innovation at TM Forum, noted, “Deloitte’s Agentic AI Blueprint will provide TM Forum members with a clear path-to-production solution using TM Forum’s Open Digital Architecture (ODA)… Together, we’re helping telecom organizations to quickly and strategically integrate Agentic AI into their operations to deliver intuitive, intelligent experiences that will turn everyday customer interactions into lasting loyalty.”
The blueprint launch aligns with Deloitte’s broader AI initiatives, including its Global Agentic Network and the newly established Global Simulation Center of Excellence, all aimed at accelerating enterprise AI adoption while maintaining global consistency.
With this launch, Deloitte positions itself at the forefront of telecom innovation, offering providers a tangible strategy to shift from experimental AI to enterprise-grade, scalable automation.