Dynatrace has been named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Observability Platforms report. Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
According to Gartner, “The Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution.”
Within the Observability Platforms report, customers rated Dynatrace 4.6 out of 5.0 stars, with 94% saying they would recommend Dynatrace solutions (based on 102 reviews as of October 2024). A few of these customers’ reviews include the following:
- “Game changing observability that has let us focus on where we can innovate.” ~Senior Communications Analyst
- “Customer service, top notch…product features, function, capabilities…second to none. Dynatrace is the bar I hold all other suppliers to, and none have come close yet.” ~Director of IT
- “Dynatrace was essential for implementing the concept of observability in the company, generating value and reliability in the services and applications monitored…” ~IT Associate
- “The solution is incredible, delivers a great experience and a lot of good data.” ~Manager of IT Services
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“We are honored to be recognized as a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Observability Platforms Report,” said Steve Tack, Chief Product Officer at Dynatrace. “We believe this recognition is especially meaningful because it comes directly from our customers. Their trust and positive feedback are the ultimate validation of our efforts. At Dynatrace, our customers are at the heart of everything we do. We are committed to continuously listening to their needs and enhancing our AI-powered platform accordingly to help them observe, secure, and understand their digital ecosystems beyond the capabilities of traditional observability, driving greater resilience and innovation.”
Dynatrace was also recently named a Leader in the 2024 Gartner Magic Quadrant™ for Observability Platforms, positioning the company as furthest for Completeness of Vision and highest for Ability to Execute. In addition, Dynatrace ranked #1 out of 17 vendors in the 2024 Gartner Critical Capabilities for Observability Platforms Report across three of five use cases: Application Health and Performance Monitoring (4.27/5), Hybrid Infrastructure Platform Operations (4.25/5), and Business Insights (4.22/5).
SOURCE: BusinessWire