GoTo, a leader in cloud communications and IT, has announced a suite of new AI-driven capabilities for its LogMeIn Resolve platform, designed to help Managed Service Providers (MSPs) improve customer experiences, streamline operations, and drive growth. As the services software market exceed to $34 billion by 2033, and demand for Remote Monitoring and Management (RMM) and endpoint management tools, GoTo’s Resolve offers a comprehensive Unified Endpoint Management (UEM) solution built on zero trust security architecture. The new features include End-User Remote Access, enabling secure, flexible device access from anywhere; Simplified, Customizable Reporting, which leverages natural language prompts for instant, AI-powered insights; Dynamic Group Policies to automate policy management and maintain security consistency across client devices; and Brandable Remote Sessions that allow MSPs to customize their remote support experiences to strengthen client relationships.
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“GoTo is committed to supporting Managed Service Providers, and the new features for Resolve are a direct response to the requests and feedback from our MSP customers,” said Joseph George, General Manager of IT Solutions Group. “They are purpose-built to not only make MSPs more operationally efficient, but to actively support them in providing great experiences for their customers and ultimately grow their bottom line. We’re already seeing strong feedback from our early users, and we’re excited to introduce even more valuable features for our MSP customers in the coming months.”