HARMAN, a subsidiary of Samsung Electronics Co., has announced the launch of HARMAN ConnectIQ, a groundbreaking AI-powered productivity solution designed to enhance the performance of retail frontline workers. The announcement was made ahead of the NRF Big Show 2025, where the solution will be officially showcased by HARMAN’s Digital Transformation Solutions business unit.
The U.S. Department of Labor’s latest Bureau of Labor Statistics (BLS) report highlights an average turnover rate of 60% among retail employees—a figure that continues to strain the industry. Additionally, escalating costs associated with hiring, training, and retaining employees have compelled nearly 40% of retail technology executives to increase their investments in frontline worker experience technology in the upcoming year.
HARMAN ConnectIQ addresses these pressing challenges by integrating AI-powered automation and collaboration tools that enhance operational efficiency and workforce productivity. The solution simplifies task management, personalizes training experiences, and streamlines onboarding processes for store managers and associates. By leveraging prebuilt connectors, HARMAN ConnectIQ unifies various retail systems into a cohesive digital experience, improving productivity by up to 30% and enhancing in-store customer satisfaction.
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Built on market-leading technologies, HARMAN ConnectIQ incorporates Microsoft Teams for seamless collaboration, Microsoft Copilot for advanced productivity tools, and Samsung Knox for secure communication. This robust integration ensures that retailers can maintain operational excellence while safeguarding sensitive data.
“HARMAN ConnectIQ is an AI-driven solution transforming retail operations by boosting frontline worker productivity and addressing labor shortages,” said Nicholas Parrotta, President – Digital Transformation Solutions and Chief Digital & Information Officer at HARMAN. “By unifying various systems into a single digital experience and incorporating AI, we enhance workforce efficiency and elevate customer experiences. We’re excited to showcase how this cutting-edge technology empowers retailers to stay competitive and drive innovation at NRF Big Show 2025.”
HARMAN ConnectIQ is poised to redefine the retail landscape, empowering businesses to overcome labor challenges while delivering superior customer experiences. For more information about the solution, visit HARMAN’s exhibit at NRF Big Show 2025.