IFS, the leading technology provider of enterprise cloud and industrial AI software, has announced that Gartner has named it a Customers’ Choice in the 2024 Voice of the Customer for Cloud ERP for Product-Centric Enterprises report.
This is the third of the Gartner Voice of the Customer for Cloud ERP for Product-Centric Enterprises reports to name IFS as a Customers’ Choice, following the same distinction in the reports of 2020 and 2023. Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption. This year, IFS is also a Customers’ Choice for Manufacturing Industry Segment and for Midsize Enterprise (50M – 1B USD) Segment.
Reviews* from IFS’ peers include:
- “Fast ROI after project implementation”
- “This is an exceptional product that promotes innovation within the business”
- “Unlocking Project Potential with Standard IFS Tools”
- “IFS will guide us into the future!”
According to the report: “The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.
“In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for ‘Capabilities’ and ‘Support/Delivery’) during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50M in revenue are excluded from this methodology.”
Cathie Hall, Chief Customer Officer at IFS, said: “As a customer-focused organization, earning positive opinions from our customers matters hugely and highlights how our commitment to innovation is working. This distinction covers user interest, adoption, and overall experience and we believe it particularly demonstrates the strengths of our market-leading IFS Cloud ERP solution in the manufacturing sector. Being recognized as a Customers’ Choice for the third time is a source of immense pride for everyone at IFS.
“We are laser focused on delivery for our customers to ensure they have the right data at the right time, allowing them to power their potential, drive profitability, and give their customers exactly what they need. IFS will continue to develop our ERP solution so our asset and service centric customers can advance their digital capabilities and open new opportunities.”
As mentioned in the report, Gartner defines cloud enterprise resource planning (ERP) for product-centric enterprises as a market for application technology that supports the automation of operational and financial activities for the manufacturing, distribution, delivery and servicing of goods. Cloud ERP for product-centric enterprises is delivered under a SaaS license model with frequent updates, where application support and infrastructure are the responsibility of the vendor.”
SOURCE: PRNewsWire