IgniteTech, a leading enterprise software company driving the AI transformation revolution, has unveiled Eloquens AI, an innovative platform set to redefine how businesses manage email communication through seamless human-AI collaboration. Building on the success of IgniteTech’s MyPersonas technology, Eloquens AI represents the next step in the company’s mission to empower professionals with cutting-edge AI capabilities. The announcement was made during IgniteTech’s keynote at the GenAI Expo, marking the event’s opening in Fort Lauderdale, Florida.
“Email remains one of the most important, yet time-consuming, communication channels for businesses,” said Eric Vaughan, CEO of IgniteTech. “With Eloquens AI, we’re not just automating email management, we’re amplifying human capabilities with AI. This launch builds on our proven approach of putting humans in the driver’s seat of AI to drive true business transformation.”
Eloquens AI is powered by IgniteTech’s patent-pending data structures, ensuring accurate communication while preserving brand voice and context. The platform integrates seamlessly with major email services, including Microsoft 365, Google Gmail, and GFI’s Kerio Connect, making it accessible to organizations of all sizes, regardless of their email infrastructure. Its breakthrough features include:
- Advanced Human-AI Orchestration: Intelligent email routing and automated response generation that enhance human expertise.
- Real-Time Human Connection: Easy escalation to human experts when needed, with continuous knowledge capture for ongoing improvements.
- Global Language Support: Native support for over 160 languages, eliminating the need for translations.
- Enterprise-Grade Security: Cutting-edge protection to safeguard sensitive communications.
The launch of Eloquens AI represents a key milestone in IgniteTech’s AI transformation journey, achieving significant results:
- A 70% reduction in response time to customer inquiries.
- An 85% reduction in manual email processing.
- Consistent response quality across multiple languages.
- Enhanced team productivity and scalability.
“Today, businesses don’t just need faster responses to emails, they also need intelligent communication that preserves human judgment and expertise,” Vaughan added. “Eloquens AI exemplifies our vision of true human-AI synergy, where AI amplifies human capabilities rather than replacing them. It’s about transforming the way organizations communicate, allowing them to extend their expertise while retaining the personal touch that only humans can bring.”
Eloquens AI is available now in three tailored editions to meet the varying needs of organizations:
- Professional Edition: For professionals managing their individual email communications.
- Business Edition: Tailored for small to medium-sized teams needing collaborative email management.
- Enterprise Edition: Ideal for large enterprises with complex workflows and high email volumes.
Each edition includes the core AI features, with scalable options for email volume processing, knowledge storage, and active campaigns to align with the unique needs of every organization.
With Eloquens AI, IgniteTech continues to lead the way in transforming business communication, combining human expertise with advanced AI technology for a more efficient and personalized approach to email management.