JRNI, the leader in enterprise-scale global customer engagement for financial services, announced an integration with Backbase, the creator of the Engagement Banking Platform.

The integration allows customers of financial institutions to seamlessly and securely book virtual and in-person appointments leading to improved customer satisfaction, loyalty, and staff efficiency. This combination will offer financial institutions an end-to-end embedded experience from initial engagement to ongoing relationship management and support.

JRNI’s Self-Scheduling Appointment booking solution will be made available as an out-of-the-box add-on integrated within Backbase’s Digital Assist offering.

Backbase Digital Assist frees customer-facing teams at financial institutions from using multiple systems and empowers them with the tools for quick resolution & upsell, in one unified solution, thereby significantly reducing customer servicing costs.

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Roland Boojien, General Manager of Ecosystems at Backbase stated: “We believe that the banking experience is enriched by building trust through personal connections. This partnership aims to seamlessly provide convenient personal connections in banking and wealth management, effortlessly uniting customers and trusted advisors at their preferred time and location.

SOURCE: BusinessWire