OpenText™, a global leader in secure information management, and Fiserv, Inc., a top provider of payments and financial technology, unveiled Content Next, an AI-powered content management and workflow solution designed specifically for banks and credit unions. The announcement was made at the Fiserv Forum Client Conference running September 29–30, 2025.
Content Next moves beyond traditional document storage by offering intelligent, automated workflows that streamline operations, reduce manual effort, and enhance employee and customer experiences. Built on OpenText’s multi-tenant SaaS platform, the solution combines AI-enabled tools, self-service administration, and customizable role-based workspaces to deliver faster insights and operational efficiency.
“Content Next is not just a repository — it’s a catalyst for intelligent work,” said Sandy Ono, EVP & Chief Marketing Officer at OpenText. “With embedded AI tools, self-service administration, and customizable role and process-based workspaces, financial institutions can experience faster access to insights and deliver better customer service. From content in context to AI in context, employees can achieve more.”
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Integrated seamlessly with Microsoft 365 and Google Workspace, Content Next provides a centralized, secure repository with governance, compliance, and scalable AI-based search and summarization. This enables institutions to optimize workflows such as loan processing, deposit management, and other core banking operations while maintaining strict data privacy and permission controls.
“Content Next redefines operational efficiency for banks and credit unions,” said Whitney Russell, President of Digital and Financial Solutions at Fiserv. “We look forward to working with OpenText to turn enterprise content management powered by AI into real-world impact for our clients.”
By combining OpenText’s expertise in secure content management with Fiserv’s financial services knowledge, the partnership aims to help institutions safeguard sensitive data, enhance efficiency, and deliver more engaging experiences in an AI-driven era.