Pomeroy Technologies, a major player in the technology solution space, has unveiled the BanzAI™ adaptive artificial intelligence platform and SmartDesk, an artificial intelligence-based service desk solution for the IT sector. These two innovations are expected to bring a significant element of intelligence and automation into the working of firms in the future.
BanzAI combines conversational and agent AI to oversee tasks related to HR, IT, finance, legal, customer service, and facilities. It is different from the traditional automated systems used because of its ability to understand the context of the issue, learn from experiences, predict problems before they occur, and resolve problems before the incidents even arise.
“This is just the beginning when it comes to platform launches. BanzAI and SmartDesk, the first of many Smart Services that we are developing on the BanzAI platform, are in fact the harbinger of a paradigm shift within Pomeroy and indeed for our clients,” said Tom Signorello, the CEO of Pomeroy. “These have the potential to prepare organizations for the future by integrating intelligence and innovation into the very systems and processes, while remaining focused on efficiency, security, and solving.”
SmartDesk takes advantage of the intelligence offered by BanzAI to perform repetitive IT tasks, predict and solve many common problems, and offer support to humans. This will result in a significant saving of operational costs of up to 55% with a potential 70% reduction in the number of tickets, and an 80% faster resolution rate of tickets, pioneered by Dan Huberty, the Chief Digital & Innovation Officer of Pomeroy.
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The capabilities offered by the platform range across all business operations, starting from VPN problem resolution and network diagnosis to back office automation and customer service. BanzAI analytically gathers data, performs diagnosis, executes remediation procedures, and escalates as needed to ensure a seamless, zero-touch resolution.
“Organizations are enabled by SmartDesk powered by BanzAI to transition from a reactive IT management approach to a proactive and intelligence-led delivery approach,” Huberty stated. “This is all about the empowerment of teams to enable them to concentrate on what matters to them,” he explained.
BanzAI and SmartDesk are what the future of the working environment, according to Pomeroy, with intelligence integrated in the systems that can deliver results.