Rimini Street, Inc., a global provider of end-to-end enterprise software support, products and services, the leading provider of third-party support for Oracle – and SAP software and a Salesforce and AWS partner, announced the launch of Rimini Custom. This is a new service that extends the company’s market-leading support and services to a broader range of enterprise software products and releases.
“Rimini Custom represents a paradigm shift for organizations that need to align their limited IT resources to invest in innovation and transformation. At the same time, the service ensures that existing robust enterprise software applications, databases and technologies continue to support mission-critical operations with extended lifespan. Organizations do not have the time, resources and return on investment to replace their working software environments. “With Rimini Custom, Rimini Street can ensure more of our customers’ enterprise software portfolios are supported and optimized while they focus on investments that can drive competitive advantage and growth,” said David Rowe, Chief Product Officer and EVP of Global Transformation at Rimini Street.
“Organizations must take a strategic approach to managing their IT and business operations, outsourcing mission-critical standard systems and investing in innovation in a time of rapid technological change,” said R “Ray” Wang, principal analyst and CEO of Constellation Research.
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More software supported. More value added.
Since its founding in 2005, Rimini Street has been at the forefront of solving complex IT challenges. The company works with over 5,300 customers, helping them achieve their growth and profitability goals. Rimini Street is known for its deep technical expertise across a wide range of enterprise software from Oracle, SAP and Salesforce ® . The company has continually evolved through the demands and needs of its customers, making its services applicable to a wider range of enterprise software products and versions. As part of Rimini Custom, software licensees can now come to Rimini Street with their support requests for virtually any software product and release.
“Rimini Street offers outstanding support for our SAP environment. We look forward to exploring additional support opportunities with the availability of Rimini Custom,” said Jeff Miller, Senior Director of Technology Services at NIBCO.
Rimini Custom customers can take advantage of award-winning Rimini Support products , Rimini Manage products , and other Rimini services previously available only to a limited number of vendors, product lines, and releases. Rimini Support Services include SLAs with industry-leading response times and cover a wide range of high-value-added enterprise software management services, including customization support at no additional cost. This consistent focus on customer service and success has earned Rimini Street a 4.9 customer satisfaction rating related to cases and new collections, with 5.0 considered superior. Rimini Support includes:
- Superior Service Experience – Guaranteed, personalized, end-to-end support and services with extremely responsive solutions and proactive root cause analysis
- Proven sustainable value – Up to 15 additional years of supported software usage from the time of purchase without the need for upgrades
- ONE SINGLE trusted partner – One -stop solution that unifies software support and services for urgent IT needs and enables efficient use of time, people and resources
“Our unparalleled ability to continually expand our capabilities to help our customers manage complex enterprise software platforms has made us the leading independent software provider for businesses in transition. With significant investments in support infrastructure, methodology and resourcing, Rimini Street is able to efficiently scale our award-winning support and maintain our high standards of quality and service commitment to our customers across an even broader range of enterprise software products and releases “said Craig Mackereth, Global Vice President of Global Support Delivery at Rimini Street.
SOURCE: BusinessWire