ServiceNow, the AI platform for enterprise transformation, announced the acquisition of Raytion to enhance GenAI-powered search and knowledge management on the Now platform. Raytion’s industry-leading intelligence technology enables unified, real-time access to business-critical data from diverse enterprise sources for more powerful, efficient and personalized AI search on a single technology platform.
The complexity of modern enterprise environments will drive the need for more intelligence over data to help organizations take control of highly distributed, diverse, and dynamic information. Raytion’s technology combined with ServiceNow AI Search will enable users to find the answers they need without knowing exactly where to find the information. Raytion’s technology will integrate secure access to information from enterprise data sources and enable ServiceNow AI Search to provide users with an industry-leading, intelligent search experience and the information they need from a single entry point. This includes data within ServiceNow and from third-party systems.
“ServiceNow accelerates work by unifying fragmented data into a single, intelligent platform that helps customers access and share the knowledge across their organizations,” said Jon Sigler, senior vice president, Platform and AI, at ServiceNow. “Raytion’s information query technology sets us apart by making relevant data sources searchable so everyone – employees, customers and agents – gets the answers they need, when they need them.”
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Raytion’s GenAI-powered search and knowledge management capabilities enable cross-enterprise data integration by drawing on the entire universe of enterprise knowledge residing in various knowledge repositories, rather than just a subset. Combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information and now provides users with more comprehensive, relevant search results in one central location, encouraging self-service and case shifting. ServiceNow’s unified data model—which seamlessly integrates people, services, and systems to enable AI capabilities—goes even further. It enables a more personalized experience for users by drawing on employee history, such as past searches and interactions, so results are more relevant and tailored to users’ individual needs.
“Enriching GenAI with the specific, up-to-date information an employee has access to across all relevant data sources not only makes business processes smarter, but the entire company,” says Valentin Richter, founder and CEO of Raytion. “Combining ServiceNow’s unified platform with Raytion’s secure enterprise data integration technology gives companies a competitive advantage by enabling their employees to solve problems faster and take informed action. We bring together business-critical information with intelligent GenAI-powered search and reliable data retrieval – all in one place.”
Since 2001, Germany-based Raytion has been implementing and operating large-scale business solutions for Global 500 companies and organizations worldwide. For ServiceNow, this announcement follows previous acquisitions of Enable OH&S technology , Hitch Works and 4Facility technology as part of the company’s ongoing commitment to drive AI transformation on a global scale, improve employee experiences and advance the future of work. ServiceNow has completed the acquisition of Raytion in July 2024. Financial terms of the transaction were not disclosed.
SOURCE: BusinessWire