ServiceNow, the AI platform for business transformation, announced an expanded partnership with NVIDIA aimed at uniting intelligent workflows with open models to scale trusted AI across global industries. Building on their long-standing collaboration, the companies introduced Apriel 2.0, the next generation of ServiceNow’s Apriel Nemotron open model family. Developed and post-trained with data from both ServiceNow and NVIDIA, Apriel 2.0 is engineered to deliver advanced AI reasoning and multimodal capabilities with a faster, smaller, and more cost-efficient footprint for enterprise adoption.
The expanded partnership will also redefine how organizations manage and optimize data center operations, integrating intelligent ServiceNow workflows with the NVIDIA AI Factory for Government reference design – bringing automation, scalability, and security to mission-critical environments.
Advancing Enterprise-Ready AI Through Open Collaboration
ServiceNow and NVIDIA have worked together for years to bring enterprise-grade AI to the world’s largest organizations. With this new phase of collaboration, the companies are taking a significant step toward scaling trusted, high-performance AI – enabling the creation of open models and secure AI agents designed to solve complex service challenges for enterprises across sectors, including those operating in regulated industries.
This joint effort reflects the companies’ shared mission: to make reliable, transparent, and high-performing AI a reality for every enterprise — one that delivers measurable business outcomes while maintaining governance and trust.
Also Read: Sanmina Completes Acquisition of ZT Systems Data Center Manufacturing Business
“The next wave of AI is about more than innovation. It’s about execution – how fast and how responsibly enterprises can put advanced intelligence to work,” said Pat Casey, chief technology officer and executive vice president, DevOps, at ServiceNow. “Our collaboration with NVIDIA is built around that idea. By releasing open models with best-in-class reasoning, we can deliver AI that’s efficient, trusted, and built to scale. Whether it’s Apriel 2.0 or workflow integrations with NVIDIA AI Factory for Government reference design, we’re focused on helping organizations get work done more efficiently and effectively across every industry.”
“Open models give enterprises the transparency and control they need to specialize AI to their data, workflows, and trust standards,” said Kari Briski, vice president of Generative AI for Enterprise at NVIDIA. “By integrating NVIDIA’s Nemotron open model technologies with ServiceNow’s automation platform, we’re helping customers easily build and scale intelligent systems for the enterprise.”
Accelerating AI Innovation with Apriel 2.0
Apriel 2.0 represents a major evolution in ServiceNow’s open model innovation — designed to meet the rising demand for AI that’s transparent, reliable, and efficient. By combining NVIDIA’s advanced computing technologies with ServiceNow’s automation and workflow intelligence, the new model family empowers enterprises to unlock new levels of performance, reasoning, and productivity.
With its optimized architecture, Apriel 2.0 allows enterprises to deploy and fine-tune AI with reduced compute requirements, helping organizations scale faster while maintaining lower operational costs and stronger data security.
Redefining Intelligent Operations
Through this expanded collaboration, ServiceNow and NVIDIA are also addressing the growing complexity of data center operations, leveraging AI-powered workflows to improve efficiency, resiliency, and compliance. The integration of ServiceNow’s intelligent workflow automation with NVIDIA AI Factory for Government reference design sets a new benchmark for how public and private sector organizations can manage hybrid environments securely and intelligently.