Silobreaker, a leader in security and threat intelligence technology, has officially introduced Tickets, a powerful new feature designed to optimize workflow management and improve the efficiency, collaboration, and overall effectiveness of intelligence teams. Tickets is natively tailored to meet the needs of Threat Intelligence teams, providing robust functionality to manage and fulfill intelligence requirements across multiple domains, including cyber, geopolitical, and physical security—empowered by AI-driven insights.
This innovative feature empowers teams, regardless of size, to prioritize and manage both incoming Requests for Information (RFI) and outbound incidents, leveraging Silobreaker’s extensive coverage of open-source data, the deep and dark web, as well as finished intelligence reports. Tickets streamlines collaboration within teams, allowing users to assign custom tags and align efforts with Priority Intelligence Requirements (PIRs) and stakeholder needs. This results in a seamless dissemination of intelligence products to stakeholders, ensuring smooth integration into existing enterprise processes.
At its core, Tickets leverages Silobreaker’s advanced analytics engine to swiftly extract relevant entities from incoming RFIs, enabling analysts to pivot directly to pertinent search results. This functionality minimizes the time spent contextualizing requests, significantly accelerating analysts’ ability to generate actionable insights.
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The feature is further enhanced by its integration with Silobreaker’s proprietary Context and Summarise AI capabilities. The Context function provides real-time intelligence overviews on millions of entities—such as actors, indicators, malware, individuals, locations, and incidents—accelerating investigations. Meanwhile, Summarise, Silobreaker’s AI-driven reporting tool, allows users to extract intelligence, draft assessments for review, and effortlessly drag and drop content into Tickets for instant access and increased actionability.
“Silobreaker is designed to support every stage of the intelligence cycle—from requirements management, data collection, and processing, to analysis, intelligence production, and dissemination,” said Kristofer Mansson, CEO of Silobreaker. “Our new feature, Tickets, brings together these various workflows, enabling teams to operate more efficiently while improving communication and feedback loops with stakeholders.”
By more closely connecting intelligence production with PIRs and stakeholders, Tickets facilitates the generation of data that informs Outcome-Driven Metrics (ODM), offering key insights into team performance, PIR alignment, response times, and the overall impact of threat intelligence on security outcomes.