Smart Communications has launched SmartHUB, a cloud-native digital archiving solution aimed at helping enterprises manage large-scale customer communications, streamline compliance, and reduce operational complexity. Built on technology acquired from Joisto in April 2025 and now part of the Conversation Cloud™ platform, SmartHUB offers secure, scalable, and regulation-ready archiving.
Designed for industries like financial services, insurance, telecom, and utilities, SmartHUB integrates with ERP, CRM, and HR systems, embedding compliance directly into workflows. It supports ingestion rates of up to one million documents per hour, offers audit-ready storage, and ensures alignment with standards such as GDPR and ISO 14641.
“By harnessing the power of cloud-native technology, we’re enabling our customers to stay ahead of an increasingly complex and fast-moving regulatory environment, while significantly reducing operational risk, simplifying system complexity, and strengthening data security,” said Leigh Segall, CEO of Smart Communications.
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The solution enables faster access to archived data, automated retention management, and seamless collaboration across departments. With full integration into SmartCOMM™ and SmartIQ™, SmartHUB delivers a unified, secure platform for managing the entire lifecycle of customer interactions—simplifying archiving at scale and unlocking greater business value.