Teradata unveiled Autonomous Customer Intelligence, a new software and services suite designed to turn raw customer data into real-time, context-aware actions across enterprise workflows. The offering embeds intelligent agents throughout the customer experience (CX) process, from data product creation and signal detection to autonomous decisioning, leveraging Teradata’s four decades of industry expertise and proprietary IP.
The platform enables organizations to accelerate AI ROI by operationalizing enterprise-grade agentic intelligence, while Teradata’s AI Services help bridge gaps in strategy and implementation. Companies can assess readiness through a Customer Intelligence Maturity workshop, which identifies opportunities to leverage Teradata’s agentic approach for maximum impact.
“In the NewtonX survey, 77% of organizations were considering or evaluating the use of agentic AI to improve and automate CX functions,” said Sumeet Arora, Chief Product Officer at Teradata. “That interest-level reflects a vision: Signals derived from customer data can be activated across marketing, service, risk, and product functions — transforming customer understanding into strategic business architecture that drives outcomes. Success, however, hinges on industry-specific nuance, where Teradata’s unparalleled experience and AI Services can turn the most complex data challenges into competitive opportunities.”
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The platform’s first agentic use case focuses on Customer Lifetime Value (CLV), moving beyond predictive modeling to proactively enhance value in real time across tens of millions of customer data points. By combining AI-ready data products with scalable models, organizations can detect signals, personalize experiences, and make faster, context-rich decisions.
Teradata’s Customer Intelligence Framework underpins the offering with reusable data products, real-time analytics, and an intelligence layer that interprets actionable signals. Agents orchestrate decisions across the framework, using AgentBuilder, pre-configured Teradata Agents, and AI Applications to operationalize CX workflows. Complementary AI for CX Use Case Solutions provide ready-to-deploy tools for rapid adoption and ongoing innovation.
Autonomous Customer Intelligence is available immediately via Teradata AI Services, with AgentBuilder entering private preview in Q4 2025. Additional Teradata Agents will continue to roll out to customers over time.