Netcracker Technology has announced its ongoing large-scale digital transformation program benefiting operators and their customers across the UK. We are pleased to announce that we have continued and expanded our partnership with Virgin Media O2.
Virgin Media O2’s digital transformation includes the implementation of the flagship Netcracker Digital Platform , which includes end-to-end digital BSS and digital OSS capabilities such as active resource inventory . The platform will be used to support the operator’s quad-play convergent services across Virgin Media O2’s consumer business units, including mobile, fixed-line, broadband and cable. Virgin Media O2 will also deploy Netcracker’s professional services, including managed services and application development .
This modern, flexible and agile IT environment enables Virgin Media O2 to reduce OpEx, reduce time to market for new services, consolidate into a single product catalog, and take orders from order to cash. We expect this to deliver a number of business benefits, including streamlining processes and eliminating multiple systems for customer service representatives. Additionally, Virgin Media O2 will now be able to leverage a unified 360-degree customer view across all channels, resulting in more tailored interactions, better experiences and more robust service delivery. It is possible to offer options.
“Our multi-year digital transformation program supports advanced services, higher levels of customer experience, and more efficient operations, and serves as a foundation for our future success.” said Adrian Di Meo, Chief Information Officer (CIO) of Virgin Media O2. “Netcracker has been involved with this initiative from the beginning, and we are pleased to continue working together.”
“Netcracker is extremely proud to be working closely with Virgin Media O2 on the world’s most important digital transformation,” said Sylvain Seignoir, President of Netcracker. “I am delighted to have contributed to Virgin Media O2’s great achievements to date and look forward to taking this major IT program to the next stage, setting the framework for further goals.”
SOURCE: BusinessWire