Vonage, a part of Ericsson, announced a strategic collaboration with C3 AI, a leading enterprise AI application software provider, to introduce C3 AI Field Services—a new module within the C3 AI Asset Performance Suite—integrated with Vonage APIs. This newly developed AI-based solution is designed with the power of enterprise artificial intelligence from C3 AI, as well as Communications APIs such as Voice and Video, together with Network APIs like Quality on Demand and Verify.
This collaboration expands Vonage’s growing portfolio of network-powered solutions, enabling application-aware networking for enterprise use cases. Advanced connectivity capabilities, such as Quality on Demand (QoD), can dynamically align network performance with application needs in support of time-sensitive and safety-critical field workflows. Quality on Demand is the first advanced network API being demonstrated¹ as part of this initiative and reflects Vonage’s broader vision for network intelligence-where network behavior is directly aligned with application intent.
The global field service market centers on optimizing the productivity and effectiveness of off-site technicians, vehicles, and equipment involved in installations, maintenance, and repairs. Today’s field service organizations continue to face significant operational challenges, including increasingly complex equipment, fragmented data sources, skills gaps, limited real-time guidance, and disconnected tools. These issues often result in slower issue resolution, extended asset downtime, higher total cost of ownership (TCO), and inconsistent service quality and regulatory compliance.
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The newly announced C3 AI Field Services module, coupled with Vonage APIs, directly addresses these long-standing industry pain points by giving field technicians access to mobile-first, AI-powered agents. With access to real-time operational insights, workflow support, and step-by-step troubleshooting, field technicians also get access to both human and AI-powered experts through voice and video. All these features aim to enhance first fix rates, enhance safety and compliance, and speed up workforce productivity for geographically dispersed and dispersed workforce populations.
“The future of work in mission-critical operations will be defined by intelligence embedded at the point of execution,” said Nikhil Krishnan, CTO, Data Science, C3 AI. “With Vonage, we’re extending our enterprise applications to support field technicians and engineers – helping organizations accelerate resolution, improve safety, and deliver consistent service at scale.”