DXC Technology, a leading global Fortune 500 technology services provider, announced an expanded strategic partnership with ServiceNow, the AI platform for enterprise transformation, to accelerate the value of generative AI (GenAI) for organizations worldwide. The companies have established a Center of Excellence (CoE) that combines DXC’s industry and implementation expertise with ServiceNow’s GenAI solutions to optimize AI adoption for clients.
Companies are under pressure to quickly realize the value of AI investments. DXC and ServiceNow’s GenAI Center of Excellence is designed to help customers accelerate their AI journey by leveraging the core capabilities of DXC’s AI Impact, which combines consulting, engineering and secure enterprise services, with ServiceNow’s GenAI solution, Now Assist. At the GenAI CoE, DXC AI consultants will guide joint customers through modernization with AI to optimize technology performance and achieve real-world results. For example, DXC has implemented Now Assist on its service delivery platform to transform the incident management process and improve outcomes for more than 500 customers through AI. This has helped streamline IT operations, increase efficiency and improve customer satisfaction. In doing so, DXC has saved nearly 10,000 hours per month.
“Customers want to transform their businesses using AI. Together with ServiceNow, we have the expertise to unlock high-impact AI use cases at scale,” said Howard Boville , DXC’s executive vice president of Consulting and Engineering Services – Powered by AI. “Our clients need to ensure their AI technologies meet the highest standards of privacy, governance and compliance. DXC is a trusted partner that deeply understands the challenges and opportunities clients need to succeed.”
“Organizations are looking to drive value and productivity through GenAI ,” said Erica Volini , senior vice president of global partnerships and channels at ServiceNow. “Our mission is to make AI accessible to more organizations, and partners like DXC are critical to that effort. The new Center of Excellence combines DXC’s deep industry knowledge and scale with the GenAI capabilities in our Now Assist solution and AI platform – driving true business transformation.”
Today’s news builds on a long-standing, 15-year relationship with DXC as a leading partner helping its customers implement ServiceNow products and services. DXC works with customers to achieve incredible results with ServiceNow across multiple industries, including:
- Swiss Federal Railways uses DXC’s system integration to combine employee and customer-facing applications with the Now Platform, enabling the railway to safely transport 1.25 million passengers and 205,000 tons of goods every day.
- Jollibee Foods Corporation (JFC) and DXC have entered into a long-term partnership based on innovation and support. DXC provides unified platforms, including ServiceNow, to manage JFC’s mission-critical store and corporate operations, allowing teams to focus on strategic priorities.
- The City of Milan’s Civil Protection Department worked closely with ServiceNow and DXC to manage the receipt and distribution of personal protective equipment during the COVID-19 pandemic.
DXC has more than 2,000 ServiceNow certifications and more than 1,300 accreditations worldwide. DXC continuously develops its employees with the ServiceNow-focused Training Academy. DXC is also a member of the ServiceNow Council AI Product Advisory Board, which focuses on advising ServiceNow on future AI products by sharing customer feedback.
SOURCE: PRNewsWire