Tray.ai, innovator of the AI-ready composable integration platform, announced Tray Merlin Agent Builder to speed the creation and deployment of high-value, production-ready AI agents. To make it simpler for enterprises to get started with AI agents, Tray.ai also unveiled new curated Tray Agent Accelerators that provide a user-friendly experience for rapid AI agent implementation, offering templates for knowledge agents, IT ticketing agents and customer support ticketing agents. Expanding Tray.ai’s low-code AI agent development capabilities, the new advancements give enterprises the fastest, most flexible and safest path for scalable AI agent delivery. Enterprises can now avoid the traps of high costs and long lead times typical in custom agent development as well as the constraints and silos created by implementing and managing single-purpose agent offers from each SaaS application in the enterprise tech stack.
“Enterprises are rushing to deploy AI agents even though they’re missing essential building blocks for real business impact. Without the foundation of a composable AI integration platform to build agents quickly, flexibly and safely, AI agents will remain limited in scope and fail to meet expectations,” said Rich Waldron, co-founder and CEO of Tray.ai. “Two common approaches derail AI initiatives: either teams try to build with custom code that creates unnecessary technical debt, or they cobble together numerous off-the-shelf SaaS products that lead to fragmentation and integration challenges, turning their CIO into an AI referee. An AI-ready iPaaS is essential for providing the unified, scalable infrastructure needed to bridge the agent delivery gap and effectively deploy and manage high-value AI agents across the enterprise.”
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Siloed approaches and single-purpose products lead to governance gaps and vendor lock-in. Forrester predicts 75% of firms that build agentic architectures on their own will fail. Instead, Tray.ai is purpose-built to handle every step of AI agent development and deployment in one unified platform. Collectively, the capabilities announced extend Tray.ai’s recent Merlin Intelligence and Enterprise Core agent-enabling platform innovations, including data integration for AI to handle unstructured data and retrieval-augmented generation (RAG) pipelines; Merlin Guardian to ensure safety; and Merlin AI Palette for LLM-connectivity and native AI services.
Industry data: Integration hurdles and security risks are blocking enterprise AI adoption
IT is under pressure to deliver agents fast, with Gartner predicting that, “by 2028, at least 15% of day-to-day work decisions will be made autonomously through agentic AI, up from zero percent in 2024.”1 Development teams are struggling with siloed tools, fragmented governance and limited functionality that makes promising prototypes unfeasible in production. Meanwhile, vendor lock-in threatens to limit agent connectivity and capabilities, while lack of integrated data handling and process automation results in disappointing business outcomes. Gartner states that “by 2028, 25% of enterprise breaches will be traced back to AI agent abuse from both external and malicious internal actors,”2 highlighting the risks of rushing development without proper controls.
According to the “State of AI Agent Development Strategies in the Enterprise” survey of over 1,000 enterprise technology leaders and practitioners commissioned by Tray.ai and released today, 42% of respondents need access to eight or more data sources to deploy AI agents successfully — which is impossible when SaaS app agents are restricted in scope by the integrations to which their host applications have access.
SOURCE: Businesswire