Lucidworks, a leading provider of AI search solutions, has announced the general availability of its innovative AI orchestration engine. This groundbreaking solution enables businesses to take full control of their generative AI initiatives, addressing critical challenges such as vendor lock-in, unpredictable AI behavior, and responsible AI governance.
In today’s rapidly evolving AI landscape, many companies face hurdles in unlocking the full potential of generative AI. A recent Generative AI Benchmark Report from Lucidworks reveals that only 25% of companies successfully launched AI initiatives within the past year, highlighting a significant gap between aspiration and execution.
“Many businesses are excited about generative AI but don’t know where to start,” said Keri Rich, VP of Product, Lucidworks. “Often, the need for AI arises when seeking information, making search the natural interface for this transformative technology. Lucidworks AI simplifies the journey with its orchestration engine, enabling companies to deploy impactful use cases that personalize user experiences without the risks or high costs of traditional AI solutions.”
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Key Features of Lucidworks AI Orchestration Engine
Lucidworks’ AI Orchestration Engine empowers businesses with a unified platform designed to simplify AI complexity. The solution includes:
- Data Acquisition: Seamlessly connect to common data sources, normalize, enrich, and prepare data for AI model integration.
- Machine Learning (ML) Ops: Fine-tune models, compare performance, integrate multiple models, and easily switch between large language models (LLMs) — all from a single platform. Businesses can select the best model for each specific task.
- Security & Controls: Robust guardrails for LLMs and generative AI, including grounding (Retrieval-Augmented Generation, or RAG) to ensure responses are based on factual data and security trimming to prevent unauthorized access to sensitive information.
- Preconfigured Gen AI Use Cases: Out-of-the-box solutions tailored for commerce, knowledge management, services, and support, including:
- Intelligent Q&A: Delivers precise answers to complex queries, enhancing customer service and knowledge management.
- Advanced Summarization: Generates concise, accurate responses supported by real-time data, significantly reducing search touchpoints and accelerating time-to-value.
- Intelligent Extraction: Automatically identifies key information in documents and queries, improving search relevance by understanding customer intent and preferences.
- Expertise & Best Practices: Access to Lucidworks AI expert services, model training, AI benchmarking, and best practices to maximize results.
Proven Impact and Results
Lucidworks AI is already delivering measurable outcomes for leading global brands. Clients report:
- 2.5x more successful AI deployments.
- A 12% increase in relevant result rankings.
- A 90% reduction in zero-results queries, ensuring users quickly find the information they need.
“We strive to make the search experience optimized for each user. Working with Lucidworks and using Lucidworks AI helps us propel the search experience forward faster,” said a digital product owner at a leading global financial services firm.
Lucidworks’ AI Orchestration Engine represents a transformative leap in simplifying and optimizing generative AI for businesses. By enabling organizations to confidently navigate the complexities of AI, Lucidworks is setting a new standard for personalized, efficient, and secure AI-driven search experiences.