Cisco and ServiceNow have announced a strategic partnership aimed at simplifying and securing AI adoption for enterprises by integrating Cisco’s advanced networking and security technologies with ServiceNow’s powerful digital workflow automation. The collaboration enables organizations to streamline IT operations, enhance security incident response, and improve digital experiences through unified platforms. Key integrations include Cisco ThousandEyes with ServiceNow ITSM and Now Assist for ITOM AIOps, providing proactive issue resolution and improved service uptime.
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Additionally, Cisco’s Security Cloud will integrate with ServiceNow’s Security Incident Response to accelerate threat detection and compliance. “This strategic partnership combines the strengths of two market leaders to help customers harness the power of AI with confidence and clarity,” said Jeetu Patel, EVP and General Manager of Security and Collaboration at Cisco. By aligning their platforms, Cisco and ServiceNow aim to help businesses scale AI innovation securely while ensuring operational resilience and efficiency.