Kyndryl has introduced Agentic Modernization services-as-software, a new offering built on the Kyndryl Agentic AI Framework and delivered through Kyndryl Bridge, to help organizations modernize mission-critical IT environments through software-driven automation, intelligence, and scalable digital workflows. The solution combines Kyndryl’s engineering expertise with AI ecosystem partner capabilities to deliver pre-defined agentic workflows that enable enterprises to accelerate modernization, reduce risk, and achieve business outcomes while maintaining governance, cost visibility, and enterprise guardrails. The launch addresses a growing challenge in enterprise AI adoption, as Kyndryl’s survey of 1,100 business and technology leaders found that although 77% of organizations have scaled generative AI across multiple functions, only 32% have achieved one of their primary business objectives, highlighting the need for technology modernization as a foundation for AI success.
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Powered by Kyndryl Bridge, which supports more than 1,400 customers, generates over 16 million AI insights monthly, and has reduced IT incidents by up to 50%, the platform provides enterprise-grade controls, agentic memory management, security, and regulatory compliance across hybrid IT environments. “Modernization is becoming an operating discipline rather than a series of labor-intensive transformation programs that are difficult to scale and disruption-prone,” said Ismail Amla, Senior Vice President, Kyndryl Consult. “As technology innovation accelerates exponentially, organizations need to move toward continuous modernization so they can adapt faster to changing business needs. With Agentic Modernization services-as-software, customers can transform iteratively and seamlessly using proven agentic workflows designed to handle changing business priorities and built on Kyndryl’s deep mission-critical expertise and industrialized through Kyndryl Bridge, enabling faster execution and more predictable outcomes.”