Communications Data Group, Inc. (CDG) is pleased to announce an alliance with Innovation Incubator, Inc., an AWS partner, to operate an extension of CDG’s innovation lab and develop Generative AI powered solutions aimed at transforming the subscriber and support experience for Broadband Service Providers (BSPs). Initial products include incorporating AWS Bedrock knowledgebase powered AI Chatbots, 360 customer dashboards with digital twins of the network equipment and devices, and a generative Business Intelligence (BI) suite into CDG’s OSS/BSS platform for managing carrier and provider services and operations.

“CDG is uniquely positioned to transform the $0.14T US Telecom OSS/BSS market. We are honored to partner and help CDG realize its vision by providing an AI native technology innovation lab and platform and app modernization delivery,” said Antony Satyadas, CEO Managing Partner and Co-founder of Innovation Incubator’s group of companies. “Our innovation lab and integration services, rooted in decades of AI experience and a 9-year partnership with AWS, allow us to inject the right blend of self-service and hyper-automation into CDG solutions.”

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CDG’s CTO, Tony Stout noted, “We selected AWS not only as our telecom infrastructure partner but also as an innovation platform and lab. Establishing a partnership with Innovation Incubator was the next logical step to help us evolve our OSS/BSS capabilities. CDG is undergoing a complete transformation in how we develop and deliver our platform solutions, and we expect significant time and cost savings and increased speed to market through leveraging the power of the AWS cloud platform and the vision and experience of Innovation Incubator.”

SOURCE: PRNewsWire