Kyndryl, a leading provider of mission-critical enterprise technology services, announced the Kyndryl Digital Twin for the Workplace, a new AI-powered capability designed to help organizations avoid workflow disruption by anticipating and resolving technology issues. Built on Microsoft Foundry, the solution combines predictive intelligence, automation, and operational insight to address one of the most critical challenges of the digital workplace – improving the employee experience through automated IT service operations.
With Kyndryl Digital Twin for the Workplace, organizations can detect and address employee technology issues proactively. The capability continuously analyzes signals from employee devices, applications and workplace locations. The solution then automatically triggers alerts, recommends corrective actions and dispatches support resources before a system freezes or fails. By resolving issues behind the scenes, the solution helps keep employees productive and operations running smoothly.
“As a company, we sit squarely at the intersection of people, places, and technology, where real work happens, not just systems,” said Michael Przytula, Digital Workplace Practice Leader, Kyndryl. “At Kyndryl, we’re moving beyond reactionary support toward predictive experience engineering, turning experience data into foresight and real business impact from day one. This isn’t just about optimizing tools; it is about elevating human work itself, anticipating friction before users feel it, mobilizing insights into action, and unlocking value that transforms how organizations work in the real world.”
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Today’s enterprises face a growing Digital Workplace challenge: employee productivity increasingly depends on complex, interconnected technology, yet most IT organizations still rely on reactive, break-fix support models. Issues are often discovered only after employees are impacted – leading to lost productivity, frustrated workers and disrupted operations.
In mission-critical environments such as airports, even minor technology disruptions can have major downstream effects. For instance, a slow or unstable gate agent workstation can force employees to move terminals to keep flights on schedule – creating friction for staff and customers alike. This example reflects a broader challenge facing organizations across industries: how to dynamically support a distributed, technology-dependent workforce at scale, instead of waiting to repair systems after they break.
The Kyndryl Digital Twin for the Workplace creates a virtual representation of how work happens across an organization. The unified view of workplace health and performance allows IT teams to see where work is being slowed, what is causing it and how to fix it before employees are affected. This is done using simulated user personas and aggregated patterns, not individual employee tracking, enabling privacy by design.
SOURCE: PRNewswire