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Talkdesk AI Agents for Financial Services Unlocks Convenient, Secure, Personalized Banking at Scale With Enterprise-Wide Efficiency
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new agentic AI solution—part of the Talkdesk Ascend AI™ platform—purpose-designed for banks and credit unions to deliver high-value, personalized service across the entire customer journey. Unlike one-size-fits-all agentic AI offerings, Talkdesk AI Agents for Financial Services is an…
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3CLogic and ServiceNow Expand Partnership to Unveil AI-Powered Unified Contact Center Solution to Transform Contact Center Operations
3CLogic, the AI-powered contact center solution provider built for ServiceNow®, and ServiceNow, the AI platform for business transformation, have expanded their successful partnership to deliver a groundbreaking, end-to-end AI-powered solution for both employee and customer experiences. This solution combines ServiceNow Customer Relationship Management (CRM) products with 3CLogic’s next-generation Customer Experience (CX) platform. The result is…
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Resolve Tech Solutions Recognized for Artificial Intelligence Breakthrough Innovation in 2024 AI Breakthrough Awards Program
Resolve Tech Solutions, a leading provider of SAP solutions and services, announced that it has been selected as winner of the “Best Decision Management Solution” award in the seventh annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial…
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evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS
evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its award-winning platform evaluagentCX. xNPS (Expected Net Promoter Score) has been designed to replace post-contact surveys with a generative AI-based result from every interaction. Requiring no historical data to get up and…
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TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models
TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, announced the launch of Fine-Tune Studio, a task-execution platform designed to create high-quality fine-tuning datasets for large language models (LLMs) and generative AI (GenAI) models. Fine-Tune Studio will be presented during the…
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ASAPP Unveils GenerativeAgent™, A Generative AI Application Capable of Fully Automating Contact Center Interactions
ASAPP, the generative AI company for contact centers, unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions. GenerativeAgent can handle complex, free-form interactions that weren’t automatable with prior technology. Furthermore, it unleashes a new era of productivity by allowing agent concurrency for voice interactions—introducing a new paradigm for…
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Talkdesk hires artificial intelligence, cloud automation innovator Munil Shah as chief technology officer
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced Munil Shah as its new chief technology officer (CTO), bolstering the company’s lead as an innovator in artificial intelligence (AI) and customer experience (CX). He will be part of the Talkdesk executive leadership team, reporting to Tiago Paiva, chief executive officer.…
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HumanFirst Announces New Market Expansion To Bring GenAI-Powered Data Productivity to CPaaS Providers
HumanFirst, a prompt and data engineering platform for Generative AI (GenAI), announced their expansion into the Communications Platform as a Service (CPaaS) market to accelerate time to GenAI value for CPaaS providers and customers alike. Real-time communications capabilities–voice, video, instant messaging–are pillars of every customer journey, and valuable data floods into CPaaS platforms daily through…
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HAVAS CX WELCOMES ARTHUR FULLERTON AS CHIEF TECHNOLOGY OFFICER
Havas CX announced the appointment of Arthur Fullerton as global Chief Technology Officer. Fullerton transitions from his role at Publicis Groupe to lead the technology practice for the global network. He will be based in New York and report to Havas CX Global CEO David Shulman. “Arthur brings a level of expertise that will propel the agency’s delivery of extraordinary…
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Zeda.io Unveils Insights 2.0: The New AI Copilot Redefining Product Management
Zeda.io, the leading customer insights hub, announced the launch of Insights 2.0, the latest evolution in AI-driven tools designed to revolutionize how product leaders leverage customer feedback for revenue-driven product development. Insights 2.0 by Zeda.io marks a significant leap forward in product management, offering a sophisticated AI Copilot that seamlessly transforms the voice of customers into…