Genpact, a leader in agentic and advanced technology solutions, and Parallel Web Systems (Parallel), a Silicon Valley pioneer developing the open web for AI, announced a strategic partnership. The collaboration integrates Parallel’s AI-native web agents and search API technology into Genpact’s business operations, fundamentally transforming how enterprises handle information retrieval, market intelligence, and web-based research.
By incorporating Parallel’s research infrastructure into the Genpact Enterprise Reference Architecture, the two companies are enabling AI agents to navigate the complexities of the live web with unprecedented speed and precision.
Agentic Workflows Built on Industry Expertise
The partnership focuses on embedding programmatic research capabilities directly into automated workflows across high-stakes industries. Initial deployments have already yielded significant results in the following areas:
Insurance: Automated Contents Claims Settlements Genpact utilizes Parallel’s Task API to power Property Contents Pricing AI Assist. This system automates line-item pricing for like-kind-and-quality (LKQ) replacements. Currently in production with two of the top 10 U.S. property and casualty insurers, the solution has achieved 55% touchless processing and a 50% reduction in cycle times, ensuring indemnity accuracy through real-time price intelligence.
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Sales: Real-Time Account and Market Intelligence Genpact’s field organization uses Meeting Assist, an automated AI system built on Parallel’s technology. It replaces manual prospect investigation with real-time intelligence on financials, competitors, and decision-makers. This enables sales teams to identify precise triggers for outreach, significantly scaling client engagement and efficiency.
Verifiable Context in a Regulated World
While standard Large Language Models (LLMs) are restricted by training data cutoffs, Parallel provides Genpact’s agents with “the short-term memory of the web.” This includes live news, shifting regulatory frameworks, and volatile market data. To ensure enterprise-grade trust, Parallel’s API delivers full source traceability and confidence scores, providing the evidence-based outputs required in regulated sectors like finance and healthcare.
“While automation attempts struggle with real-world complexity, especially in highly regulated industries, our partnership with Parallel replaces repetitive human effort with continuous agentic research that integrates seamlessly into enhanced decision-making systems,” said Sanjeev Vohra, Chief Technology & Innovation Officer at Genpact. “By combining Genpact’s industry and domain expertise with Parallel’s groundbreaking AI capabilities, we are poised to deliver exceptional value to clients.”
The Future of Programmatic Browsing
As AI agents become the primary “users” of the web, the need for an infrastructure layer designed specifically for machine consumption is paramount. Parallel provides this layer, allowing Genpact to encode complex business rules into autonomous research workflows.
“Parallel’s API are purpose-built for encoding complex business rules into automated web research workflows – a perfect pairing to Genpact’s domain and industry expertise,” said Parag Agrawal, Founder and CEO of Parallel Web Systems. “By providing Genpact with a single infrastructure layer that can research across the open web programmatically, we’re helping clients bring efficiency, precision, and confidence to those workflows.”