C1Secure, the ServiceNow 2026 AMS Breakthrough Transformation Partner of the Year, announced the availability of SmartAI Ops at ServiceNow Knowledge 2026. SmartAI Ops is purpose-built as a workspace companion to ServiceNow AI Control Tower, extending enterprise AI governance with continuous operational and economic visibility across every AI system running on ServiceNow.
AI Control Tower Is the Governance Platform. SmartAI Ops Is the Operational Companion.
ServiceNow AI Control Tower is the enterprise standard for governing AI on the ServiceNow platform, establishing policies, trust boundaries, and orchestration frameworks for organizations deploying AI agents, especially in regulated industries. SmartAI Ops is built on that foundation, answering the operational questions that follow: What did AI actually do? What did it cost? Are developers and users getting real value? Which MCP tools are being invoked, and where are connectors failing? Are there anomalies that need attention before they become budget overruns?
Together, AI Control Tower and SmartAI Ops form a complete AI governance and operations stack inside ServiceNow. AI Control Tower sets the rules. SmartAI Ops shows what is happening under those rules, in real time, in a native ServiceNow workspace.
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SmartAI Ops: The Perfect Companion to AI Control Tower
C1Secure customers tell us that rapid AI adoption depends on having complementary visibility into AI economics, workforce productivity impact, and tool-level telemetry alongside that governance foundation. As enterprises scale AI deployment, those operational questions become urgent:
- AI spend is accumulating across multiple systems and providers with a lack of visibility.
- Developer and user adoption of AI tools is difficult to measure, making ROI conversations with leadership speculative rather than evidence-based.
- MCP server tool invocations are invisible to platform owners, even as agentic AI deployments grow rapidly.
- Connector failures, stale integrations, and economics anomalies surface reactively rather than proactively.
SmartAI Ops is purpose-built for organizations standardizing on AI Control Tower, providing the next layer of operational intelligence.”AI Control Tower is one of the most important enterprise software innovations of our generation. What our customers tell us is that alongside those rules and rails, they need complementary visibility into what AI is costing them, whether their teams are getting real value, and where risks are forming before they become problems. SmartAI Ops delivers exactly that, as a native ServiceNow workspace built to sit right alongside AI Control Tower and make every governance investment more powerful. Being named the 2026 AMS Breakthrough Transformation Partner of the Year at Knowledge is the perfect moment to put this in the hands of every enterprise betting on ServiceNow AI,” said Tom Thomson, CEO, C1Secure.
SOURCE: PRNewswire