Aspect has introduced Aspect Forward Deployed Engineers (FDE), a new service for select enterprise customers that places Aspect engineers alongside operations and IT teams to design and build custom capabilities for workforce management challenges that standard configurations cannot address. Launched as part of the Q3 2026 release for Aspect Cloud Workforce, FDE focuses on identifying manual operational processes and developing working solutions within customers’ existing environments, increasingly using Aspect Intelligence to automate decisions that teams still handle manually. “Our largest customers rarely come to us with configuration questions. They come to us with operational problems,” said Subra Mani, Interim VP of Engineering at Aspect.
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“With FDE, our engineers work directly with customers’ operations teams to understand the problem, design the solution together, and build it. Increasingly, that means applying Aspect Intelligence to decisions that are still being made manually today. The result isn’t just a recommendation or a blueprint. It’s a working solution built for the customer’s environment.” The Q3 release also introduces enhancements to forecasting, planning and scheduling. Aspect Workforce: Workload Forecast provides automated 10-week volume and average handle time forecasts using recent actuals and Aspect Intelligence, while a Cinareo connector enables direct transfer of forecast data for network and location planning. Additional updates include reusable segment packages for employee schedules and centralized supervisor tools for managing team schedule requests, helping reduce manual work across workforce operations.