Halo, a premier global provider of cloud-native Enterprise Service Management (ESM) software, announced a strategic global partnership with UST, a leading AI and digital technology transformation solutions company. Under the terms of the agreement, UST will integrate Halo’s high-performance platform into its extensive global services portfolio, expanding international enterprise access to modernized, agile service management capabilities across diverse industries.
The collaboration bridges Halo’s highly flexible, enterprise-ready ESM platform with UST’s extensive legacy in technology consulting, custom software implementation, and global managed services. For corporations navigating multifaceted digital transformation initiatives, this joint offering provides an accelerated path toward system deployment, enhanced cross-departmental operational efficiency, and a highly quantifiable return on investment (ROI).
Accelerating Time-to-Value via Global Delivery Frameworks
As modern business operations become increasingly decentralized, relying on disjointed legacy systems for separate business functions introduces significant operational latency. Enterprise Service Management solves this problem by taking IT efficiencies and applying them to other business units, transforming how internal requests are tracked, assigned, and resolved.
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With a global workforce exceeding 30,000 specialists operating across more than 30 countries, UST provides full-lifecycle digital innovation services-spanning initial strategic architecture, solution design, systems engineering, platform integration, and continuous post-launch operations. UST’s mature global delivery model and deep vertical experience allow the technology integrator to transition large enterprises smoothly onto Halo’s software architecture, minimizing implementation risk and substantially cutting time-to-value.
“This partnership is an important step for Halo,” said Adam Godfrey, EVP Field Operations, Halo. “Working with UST allows us to bring our platform to more organisations globally and support customers with a strong combination of technology and delivery expertise. Together, we want to give customers greater choice and help them realise value more quickly from their service management investments.”
“This partnership aligns with UST’s purpose of Transforming Lives by providing scalable solutions that drive long-term value,” he noted. “We are proud to work with Halo, a values-driven business whose world-class platform is trusted by leading enterprises. Together, we will offer our long-standing customers and future partners more options and greater ROI,” said Praveen Prabhakaran, Chief Operating Officer, UST
Unified Cross-Departmental Workflows and Ecosystem Integrations
The main Halo solution is designed to break down organizational silos through the support of a wide range of core business service management workflows all in one integrated interface, such as:
IT Service Management (ITSM): Improved incident management, change management, and asset management.
Human Resources (HR): Automated process for onboarding employees, processing benefits, and internal queries.
Facilities & Operations: Optimum maintenance of physical assets, workspace booking, and ticketing of offices.
Legal & Compliance Operations: Managing contracts, document auditing, and compliance tracking.
To preserve existing infrastructure investments, the platform features more than 250 pre-built native integrations, allowing organizations to connect Halo instantly to their existing technology stacks. UST will enhance this software core by layering on specialized advisory frameworks, technical implementation services, structured organizational change management, and localized scaling operations required to roll out the platform across highly complex, distributed multinational environments.
“Partnering with Halo enhances our ability to deliver a broader range of solutions, enabling faster innovation and improved returns for our clients,” Attal said. “By combining UST’s global expertise with Halo’s enterprise-ready platform, we will provide organisations with the flexibility and value they need to thrive in a rapidly changing market.” — Kailash Attal, Chief Solutions Officer, UST