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Halo and UST Forge Partnership to Drive Enterprise Service Management (ESM) and Digital Transformation
Halo, a premier global provider of cloud-native Enterprise Service Management (ESM) software, announced a strategic global partnership with UST, a leading AI and digital technology transformation solutions company. Under the terms of the agreement, UST will integrate Halo’s high-performance platform into its extensive global services portfolio, expanding international enterprise access to modernized, agile service management…
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Selecting the Right IT Service Management (ITSM) Platform: A CIO’s Guide to Scalable and Efficient IT Operations
Most companies think they have an IT problem. Half the time, they actually have a workflow problem wearing an IT badge. That distinction matters because an IT service management platform is no longer just a ticketing system sitting quietly in the background. It has become the coordination layer for how modern enterprises operate, respond, scale,…
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Atlassian Named a Leader in Enterprise Service Management
Atlassian Corporation , a leading provider of team collaboration and productivity software, has been named a Leader in The Forrester WaveTM: Enterprise Service Management, Q4 2023. Notably, Atlassian received the highest possible score possible in the strategy category. In its evaluation of Jira Service Management, Atlassian’s ESM solution, Forrester writes, “As a newer ESM entrant, Atlassian’s…
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BMC Recognized as a Leader in Enterprise Service Management and AIOps
BMC, a global leader in software solutions for the Autonomous Digital Enterprise, announced that its BMC Helix Enterprise Service Management solution has been designated a leader in The Forrester Wave™: Enterprise Service Management, Q4 2023 report. The BMC Helix Enterprise Service Management solution received the highest possible score in 16 criteria, including vision, roadmap, and partner ecosystem, BMC believes this…