Hexaware Technologies, a global IT services and solutions provider, has joined forces with voice AI innovator Fixie.ai to integrate its Ultravox Realtime platform into Hexaware’s enterprise offerings. This partnership aims to enhance customer experience with intelligent, scalable, and real-time voice interaction capabilities tailored for high-volume, enterprise-grade environments.
Ultravox Realtime brings advanced voice recognition and natural language processing to the table, designed to manage thousands of simultaneous conversations with high accuracy and low latency. By embedding this platform into its solutions, Hexaware plans to deliver faster and more human-like voice interactions across client operations, particularly during peak periods and in multilingual scenarios.
“Our partnership with Fixie will enable them to access larger enterprise requirements across industries while enhancing our ability to simplify enterprise AI adoption for our clients,” said Vinod Chandran, Chief Operations Officer at Hexaware. “With its developer-friendly design, accuracy, security and scalability, Ultravox Realtime is perfectly suited for the high-volume, integrated deployments our clients require.”
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Beyond product integration, Hexaware is also backing Fixie’s open-source AI efforts by contributing GPU resources to help accelerate the training of future Ultravox models. This support aligns with Hexaware’s commitment to strengthening AI innovation within the broader tech community while enabling cutting-edge capabilities for its customers.
“We’re thrilled to partner with Hexaware to bring voice AI to their impressive roster of clients,” said Zach Koch, CEO of Fixie.ai. “This collaboration is a perfect alignment of capabilities – our advanced speech understanding provided by Ultravox Realtime paired with Hexaware’s deep enterprise expertise.”
The partnership not only advances Hexaware’s position in the AI-driven enterprise space but also reinforces a shared mission to bring open, scalable voice solutions to market faster, paving the way for smarter, more responsive digital experiences.