NinjaOne®, an automated IT operations software that is designed to make everyday work easier, has unveiled its newest integration with ServiceNow, an AI control tower for enterprise transformation. The collaboration connects two ends and fills in the missing link between IT Service Management (ITSM) and endpoint operations to provide organizations with central support workflows, increased visibility, and decreased overhead costs at enterprise service desks.
The continuous flow of data between service management and endpoint management teams through this integration eliminates any operational siloing for administrators.
Unifying Endpoint Data with Configuration Management
This native link allows IT professionals to take advantage of the real-time telemetry provided by NinjaOne for asset tracking and automated updates of ServiceNow Configuration Management Database (CMDB). Metrics, patches, and health statuses of endpoints get integrated directly in ServiceNow, updating information about devices and incidents automatically.
Most importantly, support personnel can control endpoints from the ServiceNow interface, without having to switch to another management tool.
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Key Operational Advantages
Proactive Service Support: The alerts generated by NinjaOne automatically create an incident in ServiceNow so that the IT teams have the ability to investigate and solve the issue at hand immediately. IT problems are not allowed to reach the end-user thus ensuring organizations save time and resources.
Single pane of glass: The real-time overview of the two platforms enables IT technicians to get all the necessary information on one platform which eliminates the chances of human error from manually updating information and improves data integrity for service and endpoint management.
Simplified Workflows: The device status details available in ServiceNow coupled with the remote device access capability ensures the technicians get everything they require in one place without having to leave the application thus automating the tedious IT processes.
“Organizations rely on multiple IT service solutions, which often leaves information gaps and delays the resolution of IT issues,” said Rahul Hirani, Chief Product Officer at NinjaOne. “NinjaOne’s integration with ServiceNow eliminates this problem by continuously updating IT data in ServiceNow as conditions change, providing real-time accuracy, and ensuring devices remain healthy. As a result, our customers save time and resources, simplifying daily operations so they can deliver best-in-class IT support and services.”
“The most resilient IT organizations are the ones that eliminate blind spots, and that starts with connecting endpoint intelligence to service management in real time,” said Alix Douglas, Group Vice President, Global Technology Partnerships at ServiceNow. “NinjaOne’s integration with ServiceNow gives IT teams a unified, current view of their environment, so they can move from reactive firefighting to proactive resolution. That’s the kind of seamless workflow intelligence that drives real productivity and delivers better experiences for employees.”