Airties has launched Airties Aura, an autonomous Agentic AI engine engineered to diagnose, optimize and fix network problems for home and small-to-medium businesses (SMB).
Standing for Autonomous Agentic AI that Understands, Reasons and Automates, Aura acts as the intelligent platform for the whole Airties software portfolio, analyzing in real time connectivity, devices and application telemetry in the connected networks.
Building Autonomous AI on Domain Expertise
Classical ISP customer care systems operate based on manual troubleshooting and/or simple algorithmic decisions, which results in inefficient problem solving and increased costs. Airties Aura overcomes those limitations with autonomous agentic workflow based on two decades of unique domain-specific data about Wi-Fi and network management.
This system analyzes telemetry from a global network of over 50 million connected homes and SMBs. The system learns about the performance metrics, hardware diagnosis, and traffic characteristics to detect potential problems in advance and fix them.
Also Read: Cloudflare Partners with OpenAI Daybreak Models to Launch AI-Powered Edge Vulnerability Management
“We have combined and evolved our existing AI automation features into one agentic AI engine which transforms connectivity insights and actions into autonomous data intelligence,” said Metin Taskin, CEO and co-founder of Airties. “Operators can now empower their teams with autonomous, AI-driven action and bring personalized offers to market faster.”
“Agentic AI becomes deployable when it is grounded in trusted data and the right governance controls,” said Sachin Chickballapur, Chief Technical and Product Officer of Airties. “That grounding comes from two decades of Airties’ Wi-Fi and connectivity domain expertise built directly into how Aura reasons and acts. Airties Aura is designed to help operators move from fragmented AI experimentation to scalable, supervised automation across customer care, marketing and network operations, while maintaining transparency, safety and operational control.”
Commercial Deployment and Market Adoption
Turkish telecommunications provider Turknet has become the first operator to deploy Airties Aura across its subscriber base, integrating the agentic engine directly into its existing Airties Home infrastructure.
CEO Cem Celebiler commented: “As Türkiye’s next-generation telecommunications operator, we view artificial intelligence not simply as a technology that accelerates processes, but as a powerful enabler of better decision-making and continuous improvement in customer experience. By embedding the proactive, action-oriented capabilities of agentic AI into our customer experience, we aim to go beyond simply resolving connectivity issues. Our goal is to anticipate potential needs and identify problems earlier, enabling us to deliver a more seamless experience for our users. We see Airties Aura as a significant step forward in this journey and an integral part of our vision to shape the next generation of internet experiences today.”
Measurable Subscriber Lifecycle Impact
Intended to operate on broadband gateways, mesh extenders, software apps, and IoT devices, Airties Aura increases operational efficiency at various departments within the ISP:
Enhancing Customer Support Operations: Helps increase FCR by providing immediate summaries of any problem that is experienced, via artificial intelligence.
Reducing Operational Expenses: Minimizes expensive truck rolls and follow-up field visits through automated and remote resolution of anomalies.
Preventing Subscriber Churn: Enables the discovery of degrading performance in the network before it leads to a deterioration of NPS scores and subscriber churn.
Scalable Fleet Management: Permits network operations teams to switch focus quickly from resolving an issue within one household to carrying out network-wide optimizations.