Trackforce has launched the TrackTik Command Center, a next-generation dispatch and incident management platform designed to significantly improve the efficiency and speed of security operations centers (SOCs). The platform aims to solve long-standing challenges in the industry, such as fragmented communication and delayed responses, by offering a centralized, real-time system for coordinating security operations.
Despite widespread investment in security technology, many organizations still rely on manual processes that hinder timely incident resolution. The TrackTik Command Center addresses this issue by bringing together key functions—including alert monitoring, patrol tracking, incident reporting, and vendor coordination—into a single, intuitive interface. This integration is intended to streamline operations and empower teams to act quickly and decisively in critical situations.
“Every second counts when responding to a security incident,” said James Benum, Chief Product Officer at Trackforce. “As physical threats evolve and teams are stretched thin, security operations need better tools that enable swift and strategic responses. The TrackTik Command Center is purpose-built to help operators with the visibility and structure they need to manage incidents confidently, no matter how complex the environment.”
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With its unified workspace, the platform eliminates the need for SOC personnel to toggle between multiple systems, reducing the chance of oversight or delay. Standardized response protocols ensure consistency across teams, while real-time GPS tracking and integrated dispatch tools enhance situational awareness and speed up response times.
The solution is designed with flexibility in mind, featuring an open API that allows integration with AI-powered surveillance systems, smart cameras, and other advanced threat detection tools. Additionally, it supports controlled access for third-party vendors, allowing contracted security providers to operate within the same system while maintaining data integrity and policy compliance.
As the security landscape shifts toward hybrid models that combine on-site and remote guarding, Trackforce‘s new offering equips organizations with a scalable, future-ready solution. It positions SOCs to adopt automation, integrate with emerging technologies, and maintain regulatory compliance more effectively.