Podium, a leader in AI for local businesses, formally announced its AI Operating System for Home Services. The platform puts AI agents to work across field service management, communications, and membership tools, each built to run the operation the way owners choose. It has been live since early 2026 and hundreds of contractors have already made the move from their legacy FSM, seeing results across every part of their business.
Home services businesses have run on the same disconnected field service management software for years. Other platforms are responding by adding AI on top or bringing in outside vendors. The result is more tools, more fragmentation, and AI that only starts the work. Podium built the AI agents first, then built the entire platform underneath them so the work actually gets done.
“I started Podium in 2014 and in 12 years I have never met a contractor who loves their FSM. They use it because they have to. When you build the system around agents instead of workflows, the business runs differently. The agents go do the work. For the first time, the software does the work instead of just holding the data,” said Eric Rea, CEO of Podium.
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AI agents that work across your entire business
Each one learns your business and takes it from there.
- Larry answers every call and books the job. He qualifies the lead, checks availability, and puts a confirmed appointment on the dispatch board without anyone on the team following up.
- The AI Membership Coordinator runs your membership program. The agent works through the membership list, books seasonal visits onto the calendar, and keeps the schedule full without anyone making a single outreach call.
- Operator is the AI business manager running the back half of the operation. Give Operator a task anywhere in the business and it works across jobs, invoices, and schedules until the work is done.
Results from contractors using a full AI Operating System
- Air Design Heating and Cooling worked through 600 maintenance members, saw a 40% booking rate, and collected $35K in revenue without a single outreach call
- Magnolia Plumbing cut invoice-to-payment time in half and freed up 60 hours of admin time per month
- Mountain Valley Home Comfort migrated 20,000 customers and 5,000 maintenance agreements from their previous FSM and now runs daily reporting through Operator
- Carlsbad Heating and Cooling consolidated four platforms into one and now has every call covered after hours without adding staff
“You can’t run your business and man the phones all weekend. We tried that and it overran our life. Podium gave us our life and our time back,” said Amy Miles, Office Manager, Carlsbad Heating and Cooling.
SOURCE: PRNewswire